Miami Computer Repair, Computer Repair Miami, Spyware Removal, Miami Network Repair, Onsite Service and Support - Spyware Removal, Wireless Networking, Network Repair, Computer Repair, Installations, Troubleshooting and Repair
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Welcome to CBG Computer Solutions of Miami

Utilizing the Internet, CBG Computer Solutions uses remote computer support to securely view your computer screen and fix your computer and network problems. By logging into the CBG Computer Solutions secure website, you can access our secured online support center where you will gain access to a qualified tech support rep that will view and remotely interact with your computer. This means that your issues will be resolved quickly without even leaving your home or office!

Most problems can be fixed via our fast remote support session (on average between 45-65 minutes). The amount of time it takes really depends on the type of problems you are experiencing.

Can you get back into my computer after my session is over?

We will not be able to access your computer until you log in again and request service. When you log in to the online support center, you are prompted to download a temporary desktop sharing application and supporting tools that allow us to view and interact with your computer. Once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your PC which shuts off our access to your computer.

Let CBG Computer Solutions give you the S(ecurity)*T(une-up)*A(ssistance)*R(esponsiveness) treatment.

TUNE-UP YOUR PC

Let CBG Computer Solutions help to optimize your PC with just the click of a mouse! Our remote PC Tune-up service will accomplish the following:

• Indentify and remove spyware
• Standard virus scan
• Clear out temporary files
• Clear out start-up files
• Configuring Windows updates
• Update anti-spyware and anti-virus definitions and software
• PC optimization and remove unnecessary processes
• System defrag

RESPONSIVENESS

Is your PC running at peak performance? Like your car, your PC needs regular maintenance to keep it running at peak performance! CBG Computer Solutions’ remote service is administered by a certified online technician who will work to optimize your PC to improve response time by:

• Clearing out temporary and start-up files
• Configuring latest Windows updates
• Ensuring latest virus update
• Removing unnecessary processes
• Performing system defrag for hard drive

ASSISTANCE

CBG Computer Solutions’ remote technicians can help to install, un-install, set-up, and/or configure any software application.

• Install or download software from the Internet or CD-ROM
• Software set-up and configuration
• Remove potential software incompatibilities
• Printing issues and scanner issues

NETWORK SET-UP

CBG Computer Solutions’ remote technicians can quickly secure your home security network. We will provide assistance with configuration, security and firewalls for PCs and other network devices. Analyze your existing security software to ensure its effectiveness.

• Review existing network
• Ensure secure access to all devices on your network
• Firewall set-up
• Network and router configuration and security set-up
• Enable password set-up

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CBG Computer Solutions’ remote service is administered by certified remote technicians and includes a comprehensive PC diagnostic service (outlined below) to identify problem areas and causes to common symptoms. Technicians will make recommendations for repair.

• Manually scan system files
• Review anti-spyware and anti-virus applications
• Review of known Windows issues and disk problems
• Identify spyware or virus issues

SECURITY

CBG Computer Solutions will quickly locate and remove spyware, adware, viruses and other online threats. This remote service will help keep your PC running smooth and includes a review of your existing anti-spyware and anti-virus applications.

• Scan, identify and remove spyware and/or viruses
• Review anti-spyware and anti-virus definitions and software
• Secure passwords
• Virus/spyware removal

MAINTENANCE CONTRACT

CBG Computer Solutions’ maintenance plan covers labor costs for both off/on-site repairs and mileage. The cost is calculated for a single PC, 10 or more can be negotiated upon request. Maintenance plan only support PC systems, Server support is extra.

Before entering a contract with you or your company, it is mandatory for CBG Computer Solutions to conduct a performance diagnostic check of your systems or network. The outcome of such will determine whether we will enter into a maintenance contract.

These are the standard maintenance procedures:

• Full system diagnostic and report
• System clean-up of unnecessary files, spyware and errors
• Perform scans and defrag hard drives
• Perform operating system disk check
• Monitor hard drive disk space usage
• Perform maintenance to include hard disks, memory and disk space
• Perform hardware diagnostics and inspections on system hardware
• Perform Local Area Network (LAN) diagnostics
• Perform network connections check
• Perform network Internet security check
• Perform virus data updates
• Perform Windows security and service updates
• Perform Internet Explorer updates
• Perform Microsoft Office service packs and security
• Tech support response within 24 hours of customer request

SYSTEM REQUIREMENTS

• Windows XP and high speed Internet connection
• CD-ROM drive and an available USB port (needed for software installation or devise set up)

REMOTE SERVICE SUBSCRIPTION PLAN TERMS

Online remote service can not be done without Internet access. Service plan rates* for professional offices with up to five computers:

Annual rate $365.00 this is a twelve (12) month non-refundable remote service subscription plan.
6 Month Rate $190.00 this is a six (6) month non-refundable remote service subscription plan.
Monthly Rate $39.95 this is a monthly non-refundable remote service subscription plan.
*Rates are subject to change.

Upon sign-up, the credit card will be charged agreed fee.
Subscription will be automatically renewed on the anniversary date of initial purchase. After the first year, customers may cancel at anytime with thirty (30) days written notice...

What subscription plan supports:

Any Windows PC (desktop or laptop) - diagnose and fix problems,
What subscription plan does not support:

• On-site computer support (in-home/in-office)
• Hardware- training or any hardware related issues
• Printers- error messages, printer sharing
• Scanners- error messages, printer sharing
• Hard-drive restoration/replacement
• Training for hardware, scanners
• Router/Network Devices- set up or support for small networks, security and file sharing